 | | |  | | | | | | | | | |  |
| | In every online casino, especially when you are a new online casinos player, some problems or questions can arise, general or specific. The help page of our King Casino Online will have answers to most of your questions regarding the online casino, casino games, etc. Go to the help page anytime you need it! 
| 
|
| | This Help section is intended to answer any questions you might have regarding becoming a member of King Casino Online and all other procedures involved with running an online casino account. If you do not find the answers you are looking for, please contact our 24/7 Customer Support team and we will be happy to deal with your enquiry.
For general questions, please go to our FAQ page. | |
|
|
|
When you log-in to the online casino, the Lobby window appears. The Lobby contains a number of icons and information:
| - Game icons - click the game icons to open up the specific game menu. Click here for a detailed list of games available at King Casino Online.
- Cashier - a button to open the King Casino Online cashier window.
- Mode indicator - tells you whether you are currently playing for REAL MONEY or for FUN.
- Current Balance - tells you how much money you have in your online casino account.
- Internet connection - lets you know whether you are playing Online or Offline
| 
|
Cashier miniscreen
Located in the top right corner of the Lobby, the Cashier miniscreen displays your current balance. Virtual money is shown when you play in Fun Mode. Click on the Cashier button to enter the online casino Cashier, where you can deposit and withdraw money (real or virtual), check your transaction history and manage your Comp points. | 
|
Links and buttons in the lower right corner have the following functions: | Contact Us: | Displays the King Casino Online contact information. | Latest Promotions: | Opens a web page with the latest information on King Casino Online promotions and news. | Help: | Opens the online help file, which you are reading right now. | Options: | Opens a window where you can adjust volume, speed, sound, and screen size. See the Options section of this help file. | Exit: | Closes King Casino Online. |
|
|
| | - Game Speed
Drag the slider to the right or left to increase or decrease the speed of the multimedia animations used during the games. - Disable DOUBLE UP in Video Poker
When this box is checked, the double, half-double and collect buttons do not appear on the screen, you have to press the ones on the machine itself.
| - Card Size
When this box is checked, table game cards are displayed double their original size. - Slots ZOOM mode
In ZOOM mode, the reels, buttons and the winning tables are displayed larger. - Full Screen
Select this to display your game over the entire screen. When this option is not selected you will see the online casino displayed in a midsize window.
| 
|
- Sound Volume
Drag the slider to the right or left to lower or raise the volume. - Sound
Select this to enable ambient sound effects: machine noise, cards being dealt, dice rolls, etc. - Music
Select this to listen to background music while you play. - Dealer Voices
Select this to hear the dealer speaking while you play. The sound option must also be selected in order to hear the dealer.
| 
|
| |
|
|
|
|
|
| |
Some of our games feature the following Multiplayer Options:
o Multiplayer
You can play with up to two other players who are online. o Single Player
You play alone at the table. o Private Group
You can join or create a group that up to two other people can join. | |
|
|
|
In Real Money Mode, click Cashier to deposit or withdraw money. You can also view your entire transaction history once you are inside the cashier page. In Fun Mode, use the Cashier to deposit or withdraw virtual dollars to your account.
|
|
| |
There are more than 20 methods available for depositing money into your online casino account: Visa/Mastercard, Visa Electron / Delta, Neteller, ePassporte, Ecocard, Instacash, Moneybookers, Firepay, UseMyBank, Ukash, Citadel, My Citadel, Instadebit, eWalletXpress, Paysafecard, SOLO, Maestro, Click2Pay, Wire Transfer, Bank Drafts, Fast Wire Transfer .
Note: if you have pending withdrawals that are waiting to be processed, you will be prompted when entering the Cashier's Deposit screen. This serves to remind you that you may prefer to cancel a pending withdrawal rather than make another deposit.
For additional information about our available payment methods, click here to visit the "Payment Options" page on the web site.
| |
|
|
|
|
|
| | Registering Your Credit Card
You must register your credit card with us before using it at King Casino Online. You will be asked to enter your personal details for registration over the secure King Casino Online server, giving the following personal details.
Credit card number | The number of the credit you wish to register. | CVV2 number | CVV2 number from the back of your credit card (Optional). * See below to find out where this number can be found. | Credit card owner's first name | The first name of the credit card owner. | Credit card owner's last name | The last name of the credit card owner. | Credit card type | Select the type of credit card you wish to register from a list of MasterCard, Visa, Visa Electron or Delta. | Expiration month | Select the month your credit card expires. | Expiration year | Select the year your credit card expires. | Address | Your mailing address. | City | The city where you live. | State | Your home state. (This information is optional). | Zip | Your zip code. | Country | Select your country from the given list of countries. |
Click Enter to complete your credit card registration.
* -The CVV2 number is used for additional security: it is up to you whether to reveal it to us or not. To find your credit card's CVV2 number, refer to the last three numbers on the back of your credit card :
| |
|
|
|
|
|
| |
You can withdraw money from your online casino account at any time.
The Withdraw tab allows you to withdraw money from your online casino account. The Pending Withdrawals tab allows you to display the withdrawals you have requested, but which have not yet been processed. King Casino Online waits four days before processing your withdrawal request. During this time period you can use this option to cancel your withdrawal request and transfer the money back into your online casino account. | |
|
|
|
|
|
| |
Transaction History allows you to view all your financial transactions performed through the cashier section of the online casino. All withdrawals and deposits, approvals and declines, using all available methods, including COMP points to balance conversions, are listed here. Select the desired range of dates and click the View History button to perform a search.
| |
|
|
|
|
|
| |
King Casino Online is bound by limitations imposed by VISA and Mastercard relating to withdrawals. We are unable to process or refund any portion of any withdrawal to a Visa or Mastercard Credit Card, including the players' original deposit amount. All withdrawals will be processed by any of the other withdrawal methods provided and stated in the Withdrawal section of the online casino Cashier. These are Bank Draft, Bank Draft Express and any of the other options available as long as you have registered the deposit method at the online casino.
| |
|
|
|
|
|
| |
Comps (complementary points) are rewards given to customers based on their wagered amounts. You don't have to be a "high roller" to earn Comp points, you just need to play! Every King Casino Online player is automatically enrolled in the VIP Player Club where you earn points with each bet you make - regardless of whether you win or lose and the number of points given is based on the amount you bet while playing. The higher your VIP level, the more points you get for each $1 bet. You can accumulate these points and then convert them into real money.
To view your current Comp Points, click the Cashier button and then click the Comps icon. An up-do-date total of your points is displayed. You will also see the number of points you need to move to the next VIP level.
To convert Comp points to real money, just click the Convert to real money button. The money is deposited to your casino account immediately. The conversion ratio will also be displayed.
Note: Comp points are paid out only on Real Money accounts
| |
|
|
|
|
| | | | | | | | |
| | |
| |
|
